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Jan 27, 2023
Contreras Muñoz, Julysa Tibisay, 2022, "Medición de la satisfacción del cliente interno como estrategia para la mejora en la calidad del servicio en la Biblioteca de la Universidad de la Costa.", https://doi.org/10.57924/U4Z8NF, Papyrus, V2
Los servicios bibliotecarios en las universidades son influenciados por múltiples factores, tanto internos y externos que determinan la calidad de la experiencia del usuario. Dentro de estos factores, se encuentra el prestador de servicio, el cual está sometido a sus propios reto...
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